Acureit Elite CRM – AI-Powered POPIA Compliant Call Center CRM for South Africa

⭐ Trusted by South African Businesses

★★★★★

4.9 out of 5 based on 9+ reviews

★★★★★

"Credit rebuild has never been easier. The matter management helps us track each client's progress and the client portal is a game changer for our clients. Highly recommended!"

Maluleke Mishack

Credit Rebuild Solutions

1 week ago

Google Review

★★★★★

"Debt counseling made simple. The POPIA compliance features give us confidence and the predictive dialer has increased our contact rates significantly. Best investment for our practice."

Richard Leballo

FH Debt Counsellors

2 weeks ago

Google Review

★★★★★

"Perfect for our customer service operations. The WhatsApp integration keeps us connected with clients and the AI lead scoring saves us time. The support team is excellent!"

Sasa Mngomezulu

Masakhane CS

3 weeks ago

Google Review

★★★★★

"The predictive dialer has transformed our collection rates. Increased our agent talk time by over 300%! Matter management is exactly what we needed."

Thabo M.

DebtCare SA

2 weeks ago

Google Review

★★★★★

"POPIA compliance built-in saved us thousands in legal fees. The client portal is exactly what our customers needed."

Sarah V.

Insurance Direct

1 month ago

Google Review

★★★★★

"Client portal is a game changer. Our clients love tracking their matters online without calling us constantly."

Mike N.

Legal Solutions

3 weeks ago

Google Review

★★★★☆

"Great platform. The WhatsApp integration helps us reach customers where they are. AI lead scoring saves time."

Johan P.

BPO Connect

2 months ago

Google Review

★★★★★

"Best CRM for debt collection in South Africa. Support team is amazing and always helpful."

Lerato K.

Credit Masters

1 week ago

Google Review

★★★★★

"AI lead scoring helped us focus on hot leads first. Conversion rates up by 40%! Highly recommend."

Andre R.

Insurance Brokers

3 days ago

Google Review

Simple, Transparent Pricing

No hidden fees. Cancel anytime. Month-to-month billing.

Trial

Free Trial

14-day trial

📞 Included Minutes

Prepaid

Experience the full power of EliteCRM for 14 days. See every feature - from predictive dialer to AI lead scoring, WhatsApp integration, matter management, and client portal. Purchase prepaid minutes to test call quality. No credit card required. All premium features shown but require upgrade to paid plan.

✓ 5 Agents
✓ 5,000 Leads
✓ Call Recording

Start 14-Day Trial

Starter

R 999

per month

📞 Included Minutes

500 mins

Essential CRM for small teams. Includes 500 call minutes per month, lead management, call recording, email and SMS templates, and basic reporting. Perfect for startups finding their footing. AI features and social channels are locked but visible.

✓ 10 Agents
✓ 25,000 Leads
✓ Call Recording

Select Plan

🔥 Most Popular

Professional

R 1,999

per month

📞 Included Minutes

1,500 mins

Advanced platform for growing businesses. Includes 1,500 call minutes per month, predictive dialer to increase talk time by 300%, WhatsApp Business integration, AI lead scoring, matter management with client portal, and supervisor dashboard. Everything you need to scale your operations.

✓ 25 Agents
✓ 100,000 Leads
✓ Call Recording
✓ Predictive Dialer
✓ Matter Management
✓ Client Portal
✓ WhatsApp Integration
✓ AI Lead Scoring

Select Plan

Business

R 2,999

per month

📞 Included Minutes

5,000 mins

Enterprise-grade solution for high-volume teams. Includes 5,000 call minutes per month, all Professional features plus Facebook & Instagram integration, AI QA scoring for agent quality assurance, sentiment analysis on calls, and full API access. Built for serious volume and growth.

✓ 50 Agents
✓ 500,000 Leads
✓ Call Recording
✓ Predictive Dialer
✓ Matter Management
✓ Client Portal
✓ WhatsApp Integration
✓ AI Lead Scoring
✓ Facebook/Instagram
✓ AI QA Scoring
✓ API Access

Select Plan

Enterprise

R 5,999

per month

📞 Included Minutes

Unlimited

Custom solution for large organizations. Unlimited agents, unlimited call minutes, dedicated account manager, custom SLA with 99.9% uptime guarantee, on-premise deployment option available, SSO/SAML integration, 24/7 premium support, and custom feature development. Contact our sales team for a personalized quote tailored to your business needs.

✓ Unlimited Agents
✓ Unlimited Leads
✓ Call Recording
✓ Predictive Dialer
✓ Matter Management
✓ Client Portal
✓ WhatsApp Integration
✓ AI Lead Scoring
✓ Facebook/Instagram
✓ AI QA Scoring
✓ API Access

Contact Sales

📞 Works With Your SIP Provider

Bring your own carrier. We support all major South African providers.

Vox

Leading South African telecom provider

WebRTC Voice API Call Recording Cloud PBX

Learn More →

Switch Telecom

Enterprise VoIP solutions

WebRTC Voice API Cloud Telephony SIP Trunking

Learn More →

Saicom

Carrier-grade voice services

WebRTC Voice API Call Analytics Cloud Platform

Learn More →

Saicom

Carrier-grade voice services

WebRTC Voice API Call Analytics Cloud Platform

Learn More →

Don't see your provider? Contact us and we'll help you connect.

Everything You Need To Run Your Business

From predictive dialing to matter management - all in one platform

📞

Predictive Dialer

Increase talk time by 300%. Auto-dial leads and connect agents instantly.

🤖

AI Lead Scoring

Automatically score leads 0-100. Focus on hot leads first.

📁

Matter Management

Track legal matters, debt review cases with stage-based workflow.

🔗

Client Portal

Share secure matter tracking links with clients.

💬

WhatsApp Business

Connect WhatsApp API. Send/receive messages directly in CRM.

📊

Supervisor Dashboard

Monitor live calls, whisper/barge, QA scoring.

🔒

POPIA Compliant

Built-in consent tracking, encryption, audit logs.

📋

Lead Management

Import, manage, and track leads through pipeline.

📈

Analytics & Reports

Real-time dashboards, agent performance, export reports.

Frequently Asked Questions

Click on any question to see the answer

📞 Can we use our own SIP provider? +

Yes! Acureit Elite CRM works with any SIP provider including Vox, Telviva, Switch Telecom, Saicom, Centracom, and others. You can also use our integrated calling with included minutes.

🔒 Are call recordings secure? +

Yes. All recordings are encrypted in transit and at rest. Stored securely in South African cloud infrastructure. POPIA compliant with 90-day retention and complete audit trails.

📁 What is Matter Management? +

Track legal matters, debt review cases, insurance claims, and other client matters with stage-based workflow. Share secure client portal links for clients to track progress without logging in.

💳 What payment methods do you accept? +

We accept PayFast, Stripe, PayPal, and direct bank transfer (EFT). All major credit cards accepted. Annual billing available with 10% discount.

🎯 How does AI Lead Scoring work? +

Leads are automatically scored based on call history, data completeness, sentiment, and engagement. Scores range from 0-100 (Hot:80+, Warm:60-79, Cool:40-59, Cold:0-39).

💬 How do I set up WhatsApp Business? +

Go to Channels → WhatsApp Business → Connect. Enter your Phone Number ID and Access Token from the Facebook Developer Portal. Available on Professional and Business plans.

🛡️ Is the system POPIA compliant? +

Yes. Fully POPIA compliant with built-in consent tracking, data encryption, audit logs, and right-to-erasure support. We also provide POPIA compliance reports upon request.

📞 What happens if I exceed my included minutes? +

Additional minutes are billed at R0.50 per minute. You can also purchase prepaid minute bundles or upgrade to the next plan for better value.

AI Powered Call Center CRM
Built For South Africa

Real-Time Platform Statistics

⭐ Trusted by South African Businesses