🏢
ACUREITWEBHOSTS (Pty) Ltd
Reg: 2024/164044/07 | Director: Mushe Ntshauba
📧 support@acureitsolution.co.za | 💬 WhatsApp: +27 69 063 3648 | 📞 Landline: +27 10 500 6051
📖 Overview
Acureit Elite CRM System is an enterprise-grade SaaS platform designed for call centers, sales teams, legal practices, and customer support operations, proudly built in South Africa and fully POPIA compliant.
Key Features
- Multi-tenant SaaS architecture - Support multiple clients from one instance
- AI-powered lead scoring - Automatically prioritize hot leads
- Predictive dialer - Increase talk time by 300%
- WebRTC softphone - Make calls directly from browser
- Matter Management - Track legal/debt review/insurance cases
- Client Portal - Secure matter tracking links for clients
- WhatsApp Business Integration - Send/receive WhatsApp messages
- Facebook & Instagram - Manage social media conversations
- Live Chat Widget - Website chat integration
- SMS Gateway - Send/receive SMS messages
- Campaign management - Create and manage calling campaigns
- REST API - Full API access for integrations
- SSO/SAML - Enterprise single sign-on
- POPIA Compliant - Full data protection compliance
🛠️ Installation
System Requirements
- PHP 8.1 or higher
- MySQL 5.7 or MariaDB 10.2+
- Apache 2.4+ / Nginx
- Composer
- Node.js 16+ (for asset compilation)
Quick Start
# Clone repository
git clone https://github.com/acureit/elitecrm.git
# Install dependencies
composer install
npm install
# Copy environment configuration
cp .env.example .env
# Run database migrations
php migrate.php
# Set permissions
chmod -R 755 storage/
chmod -R 755 public/assets/
💻 System Requirements
| Component | Requirement |
|---|
| PHP Version | 8.1 - 8.3 |
| MySQL/MariaDB | 5.7+ / 10.2+ |
| RAM | Minimum 2GB, Recommended 4GB+ |
| Storage | 20GB+ for database and recordings |
| Web Server | Apache 2.4+ / Nginx 1.18+ |
💬 WhatsApp Business Integration
Setup
- Go to Channels → WhatsApp Business
- Click "Connect WhatsApp Business"
- Enter Phone Number ID and Access Token from Facebook Developer Portal
- Save configuration
📘 Facebook & Instagram Integration
- Go to Channels → Facebook Pages
- Click "Connect Facebook Page"
- Authorize with Facebook Login
- Select pages to connect
💬 Live Chat Widget
- Go to Channels → Live Chat → Settings
- Configure widget color, welcome message, agent name
- Copy the embed code
- Paste code into your website before closing </body> tag
📱 SMS Gateway
Supported Providers
- Twilio
- Africa's Talking
- MessageBird
- Clickatell
- Infobip
👑 Superadmin Guide
- Tenant Management: Create, suspend, and manage client companies
- Billing Engine: Configure plans, subscriptions, and payment processing
- SIP Providers: Configure VoIP carriers for global calling
- System Settings: Configure global platform behavior
🏢 Admin Guide
- User Management: Add agents, supervisors, QA staff
- Campaign Management: Create and manage calling campaigns
- Lead Management: Import, export, and manage leads
- Matter Management: Legal files, debt review, insurance cases
📞 Agent Guide
- Softphone: Make and receive calls
- Leads: View and manage assigned leads
- Tasks: Complete assigned tasks
- Call Scripts: Follow campaign scripts
📁 Matter Management
The Matter Management module allows you to track legal cases, debt review matters, insurance claims, and other client matters through a stage-based workflow.
Workflow Stages
Legal Matters: New Lead → Contacted → Qualified → Proposal Sent → Legal Review → Payment Processing → Closed
Debt Collection: New Account → Trace Debtor → Contact Made → Payment Arrangement → Legal Handover → Closed
🔗 Client Portal
- Go to any matter and click "Share with Client"
- Enter client email and optional message
- Set expiration date and view limits
- System generates a secure link and sends to client
🔌 API Reference
# API Key required in headers
X-API-Key: your_api_key_here
GET /api/leads - List leads
POST /api/leads - Create lead
GET /api/matters - List matters
GET /api/calls - List calls
📜 POPIA Compliance
- Consent tracking for data processing
- Right to access personal data
- Right to erasure/be forgotten
- Data encryption at rest and in transit
- Complete audit logs
- South African data hosting
💰 Pricing Plans
| Plan | Price | Agents | Minutes |
|---|
| Trial | Free | 5 | Prepaid |
| Starter | R999 | 10 | 500 |
| Professional | R1,999 | 25 | 1,500 |
| Business | R2,999 | 50 | 5,000 |
| Enterprise | Custom | Unlimited | Unlimited |
❓ Frequently Asked Questions
How do I reset my password?
Admins can reset passwords from Users → Reset Password.
How do I import leads?
Go to Lead Management → Import Leads. Download the CSV template.
How do I create a matter?
Go to Matter Management → Create Matter. Fill in client details.
How do I set up WhatsApp?
Go to Channels → WhatsApp Business → Connect.
Is the system POPIA compliant?
Yes, fully POPIA compliant.
Acureit Elite CRM v1.0 | Documentation updated: June 2026
ACUREITWEBHOSTS (Pty) Ltd | Reg: 2024/164044/07